Risk Culture Beats Every Risk Framework

Supply Chain Risk Management Culture

🧠 You Can Have the Best Risk Framework in the World. It Will Still Fail if There is No Risk Culture Next episode of our series: Supply Chain Risk Management done right! Here is the part nobody puts in a framework document. It is also THE part that determines whether everything else works.  I have seen it in multiple organizations across different industries. A buyer spots a worrying signal from a supplier. They are not sure it is serious enough to escalate. They do not want to be seen as alarmist.  They wait:  Three weeks later, it becomes a crisis. The process existed. The governance existed. The risk register existed. But the culture did not support early escalation. Nor was there any trust (remember my post 2 weeks ago?). And that made all the difference. ➡️Risk culture is not a values poster on the wall. It comes down to one question:  „In your organization, what actually happens when someone flags a risk early?“ If the answer involves extra meetings, justification overhead, or quiet skepticism, you have a culture and trust problem, not a process problem. Building a genuine risk culture means a few concrete things: ✅  Leadership visibly rewards early flagging, even when the risk does not materialize ✅  Leadership walks the talk and integrates managing risk into discussions, decisions, and processes – and they listen whenever they are asked to listen! ✅  Near-misses are reviewed without blame, not swept under the rug ✅  Risk is a normal topic in S&OP and supplier reviews, not a special escalation ✅  Cross-functional teams share ownership, so procurement is not carrying it alone ✅  Roles, responsibilities, and incentives get adjusted. Protecting the organization, its assets, and earnings becomes everyone’s responsibility by default. My takeaway after years of building and leading supply chain risk organizations: ➡️ Culture is not just an enabler. It is THE enabler for managing supply chain risk organizations effectively. ➡️ Yes, culture change is slow. Process change is fast. Most organizations default to the fast option. And then they wonder why the processes never quite stick. ➡️If you ignore building and maintaining a risk culture, you are going nowhere, wasting budget and time, and frustrating your entire organization! This isn’t from a textbook or study; it is the experience of a practitioner who learned it the hard way.

Speaker Alert: RISK AWARENESS WEEK 2026

RISK AWARENESS WEEK

RISK AWARENESS WEEK 2026 – JOIN 22,000 RISK PROFESSIONALS IN OCTOBER I’m speaking at Risk Awareness Week 2026 – the largest virtual conference on risk-based decision-making (12–16 October). My sessions: ➡️When Supply Chains Break: How the Best Companies Decide Under Uncertainty (30 min talk) ➡️ Building an Effective Supply Chain Risk Management Capability (3h Workshop) If you haven’t come across RAW, it’s been running every October since 2019 and has reached more than 22,000 professionals from over 140 countries. In 2024, FERMA named it Training and Education Program of the Year. The conference’s central theme is that risk management is not about risks; it’s about decisions. The program focuses on practitioners showing how to put credible estimates on uncertainty and use them where decisions are actually made: budgets, forecasts, projects, insurance. My sessions are part of a full week of talks and hands-on workshops running 12–16 October, entirely online – sessions are broadcast at scheduled times and available as replays afterward, so any time zone works. I am happy to add the wisdom of 18 years of Supply Chain Risk Management, including 15 global, award-winning SCRM implementations across numerous industries. As usual, hands-on with practical solutions and a focus on what’s really needed to increase speed, save budget, and be effective from day 1. The first two days of the conference are free to attend. You can register and see the full program here: https://www.riskawarenessweek.com/

Your Suppliers Are Sending You Warning Signs. Are You Reading Them

Supply Chain Integrity

Next episode of our series: Supply Chain Risk Management done right: Supplier Risk Signals Most companies manage supply chain risk backward. They respond to events. THE MORE EFFECTIVE WAY: They should be reading signals. There is a world of difference between the two. An event is when your supplier calls to say they cannot deliver. A signal is the pattern that predicted the call weeks or months earlier. In my 18 years of building SCRM systems across industries, the same warning signs appear before almost every supplier failure: 🔴 Payment delays to their own sub-suppliers 🔴 Supplier asking for early payments 🔴 Unexplained and frequent management changes 🔴 Declining quality or rising non-conformance numbers without a clear root cause 🔴 Layoffs, high fluctuation, and strikes 🔴 Shipment and capacity excuses that keep shifting 🔴 Audit requests are being postponed again and again None of these alone is a crisis. Together, they are a pattern. Patterns are readable if you know what to look for. The problem is not that signals are invisible. It is that most organizations have never defined what a signal means for their specific supply base, and nobody is systematically looking for them. Technology might help with signal identification and pattern analysis, and so will educated, aware employees. Here is a simple starting point: Take your ten most critical suppliers. Do you have a defined set of early-warning indicators you actively monitor regularly? If not, that is exactly where your SCRM journey should begin. Next question you should ask: What signals have you seen precede a supplier failure? ————– Hi. I am Jan, your SCRM Builder. Not a consultant who theorizes about risk. A procurement leader & risk practitioner who has built 15 SCRM programs globally, trained 1,200 people, and led procurement and risk organizations through crisis. I share what works and help you build an effective SCRM. I work globally.

Trust is not a Soft Skill

Supply Chain Risk Management and Trust

🤝 Trust is not a Soft Skill. Responsibility is your Job. Risk Management is all about ✅staying in business. ✅remaining solvent. ✅ continuing to provide work, income, and stability to the people who depend on the organization, whatever its size or legal form. And preparedness is not a luxury reserved for those who can afford a risk department. It is a basic act of responsibility toward your employees, your shareholders, your customers and, ultimately, yourself. It is your job, 365/24/7! THE factor that decides whether that responsibility actually works in practice: ➡️TRUST If you asked me which single factor has the greatest influence on whether risk management actually works, my answer is always the same: TRUST. Trust is the willingness to make yourself vulnerable to another party, expecting them to act with goodwill, competence, and integrity, even without a contract forcing them to. That is exactly what risk management tries to enable: cooperation under uncertainty and in crisis. In calm times, trust is an efficiency factor. In a crisis, it is a survival factor. I once worked through a fire at one of our most critical suppliers. The potential damage ran into the hundreds of millions. The technical response worked exactly as designed. But something else changed the outcome. We sent senior leadership to the site immediately, not to make demands or cite contracts, but to ask what the supplier actually needed, and to rearrange our own production to relieve pressure on them. When production restarted, that supplier prioritized us. Not because we demanded it. Because they wanted to. Only a real relationship could produce that outcome. What you should do: 🔹 Build trust before you need it. Crisis is the wrong moment to start. Follow contracts, solve issues in partnership, help out in a crisis. Easy & no money required. 🔹 Reward early, honest signals from your own people and your suppliers instead of punishing them for raising concerns. 🔹 Stand up for your partners when things go wrong 🔹 Stay critical even in long, comfortable relationships. Familiarity should never replace attention. Trust can take years to grow, and it can be damaged within weeks if behavior is inconsistent. Trust is about building the conditions for honest, early, useful information to reach the people who need it, inside your organization and across your supply base. Ask yourself: Where does trust sit in your risk management approach today? Hi. I am Jan, your SCRM Builder. Not a consultant who theorizes about risk. A procurement leader & risk practitioner who has built 15 SCRM programs globally, trained 1,200 people, and led procurement and risk organizations through crisis. I share what works and help you build an effective SCRM. I work and train globally.

SUPPLY CHAIN RISK IS AGNOSTIC

Supply Chain Integrity

⚖️ SUPPLY CHAIN RISK Does Not Check Your Org Chart Before It Hits. A cyberattack doesn’t ask whether you are a DAX corporation or a 12-person family business. ️A key supplier insolvency doesn’t care whether you are privately owned, government-owned, or publicly listed. A flooded port, a sanctioned trade route: none of it checks your balance sheet first. ⚠️ SUPPLY CHAIN RISK IS AGNOSTIC It applies to multinational corporates with risk departments. It applies to the SME with one overworked person doing purchasing, finance, and risk at the same time. It applies to municipal utilities, hospitals, NGOs. None of these organizations are exempt simply because of their size, ownership structure, or sector. What differs is not whether risk will arrive. What differs is whether anyone is prepared. Risk is not asking whether you are in metal forming or pharmaceutical. It is not asking if you are a small or medium enterprise. I have worked inside large corporates with mature SCRM functions, and I have advised smaller, privately owned businesses with no formal risk process at all. The companies that struggled most were not always the smallest or the least sophisticated. They were the ones who quietly believed disruption happened only to other organizations. It never is!!! At the end of all the frameworks, governance models and digital monitoring tools, there is one plain truth that applies equally to all: ✅This is about staying in business. ✅About remaining solvent. ✅About continuing to provide work, income and stability to the people who depend on the organization, whatever its size or legal form. Whether you are an SME or a global corporation makes no difference. Preparation and investment are required either way; a big budget proves nothing about effectiveness, and there is no excuse for inaction or for hiding behind the excuse that this is only for „the big ones.” Preparedness is not a luxury reserved for those who can afford a risk department. ⚠️It is a basic act of responsibility toward your employees, your shareholders, your customers and, ultimately, yourself. If you run an organization of any kind, the question is not whether risk will find you. The question is whether you will be ready when it does. I am Jan, your SCRM Builder. Not a consultant who theorizes about risk. A procurement leader & risk practitioner who has built 15 SCRM programs globally, trained 1,200+ people, and led procurement and risk organizations through crisis. I share what works and help you build an effective SCRM. I work and train globally

Supply Chain Risk Is Agnostic

Supply Chain Risk will find you

Supply Chain Risk Does Not Check Your Org Chart Before It Hits A Supply Chain Risk or a cyberattack does not ask whether you are a NASDAQ/DAX corporation or a 12-person family business. A key supplier insolvency does not care if you are privately owned, government-owned, or publicly listed. A flooded port, a sanctioned trade route: none of it checks your balance sheet first. RISK IS AGNOSTIC Just watch the news: It applies to multinational corporates with big risk departments. It applies to the SME with one overworked person handling sourcing, finance, and risk simultaneously. It applies to municipal utilities, hospitals, NGOs. It even applies to the freelancer whose entire business depends on a few clients. None of these organizations are exempt simply because of their size, ownership structure, or sector. What differs is not whether risk will arrive. What differs is whether anyone is prepared for it. I have worked inside large corporates with mature SCRM functions, and I have advised smaller, privately owned businesses with no formal risk process at all. The companies that struggled most were not always the smallest or the least sophisticated. They were the ones who quietly believed that disruption was something that happened to other organizations. At the end of all the frameworks, governance models and digital monitoring tools, there is one plain truth that applies equally to all: This is about staying in business. About remaining solvent. About continuing to provide work, income, and stability to the people who depend on the organization, regardless of its size or legal form. Whether you are an SME or a global corporation makes no difference. Preparation and investment are required either way; a big budget proves nothing about effectiveness, and there is no excuse for inaction or for hiding behind the excuse that this is only for „the big ones.” Preparedness is not a luxury reserved for those who can afford a risk department. It is a basic act of responsibility toward your employees, your shareholders, your customers, and, ultimately, yourself. If you run an organization of any kind, the question is not whether risk will find you. The question is whether you will be ready when it does. Hi. I am Jan, your SCRM Builder. Not a consultant who theorizes about risk. A procurement leader & risk practitioner who has built 15 SCRM programs globally, trained 1,200 people, and led procurement and risk organizations through crisis. I share what actually works and build your effective SCRM. I work and train globally

Cargo Theft

Cargo Theft

Today’s cargo thief doesn’t wear a mask. He wears an employee badge.  Pay attention, Supply Chain Risk Community. This serious problem is not on the radar of many organizations. ⚡49,366 attacks on European supply chains in just 273 days. ⚡8,2 billion euros in annual cargo theft losses across the EU. ⚡+438% increase in cargo theft across Europe within a single year. These are not numbers from a crime novel. They come from TAPA incident reports and industry analysis by trans.info.  The real problem runs deeper than the numbers themselves. When we talk about supply chain risk, we default to geopolitical, insolvency, and environmental risks.  The last mile and the human factor rarely make the priority list. That is exactly where a risk with real financial impact and long-term reputational damage is quietly building. Cargo theft: the problem isn’t the thief. It’s his invisibility. Today’s perpetrators operate from the inside, not the outside. As drivers. As warehouse staff. As dispatchers. As executives of so-called fake carriers. They show up with documentation, genuine or forged, and they know the processes. In some cases, they helped design them. 76% of cargo theft in logistics in 2024 happened directly out of vehicles. The real problem is structural. Once someone has built insider knowledge inside a supply chain, they can carry that knowledge across employer changes, carrier changes, and new identities. Site bans stay local. Background checks filter only the coarsest cases. Blacklist sharing, in its previous form, has been unlawful since GDPR. And conventional biometric one-to-one checks only confirm whether a person matches the credential they present, not whether that same person is already active in the system under a different identity. The result: repeat offenders regain access to security-sensitive positions despite prior red flags, identity changes, and employer changes. Undetected. What’s needed isn’t another document. It’s a different logic. One that starts with the person, not the paperwork, applied continuously, across company lines, and in a privacy-compliant way. The entire supply chain industry and retailers are currently working on solutions to this exact problem. Anyone looking into it should consider: Drivers Trust by Green Convenience. Established global freight carriers and retailers trust Drivers Trust ⬇️ Download the whitepaper. https://www.driver-trust.de/hubfs/whitepaper_handlungsbedarf_frachtkriminalitaet_mehrfachtaeter_identitaetsbetrug_FOGD.pdf?hsLang=en

targetP in the US

targetP in the US

🇺🇸 ☕Coffee & Procurement Talk in Georgia or South Carolina. targetP comes to the US I spent almost eight years living and working in the US. I helped build an automotive plant in South Carolina from the ground up, restructured the North American Procurement operations out of Detroit, and later built the global procurement organization of AGCO Corporation, headquartered in Atlanta. Now I am coming back, and I am not here for a conference badge or a keynote slot. I am here for some business meetings, coffee, conversations, and the kind of honest talk you do not get in a boardroom. Today I lead targetP evolving procurement, a Procurement Advisory firm with offices in Berlin and Atlanta. We are not traditional consultants; we are former procurement and supply chain executives who have built, led, and turned around global procurement organizations from the inside. Many of us have lived and worked in the US while leading global organizations and projects. We work with companies such as Autoliv, KION, Danfoss, Swiss Railway SBB, and many others, helping them build procurement capabilities that withstand pressure. If any of this sounds like where you are right now, I would like to talk: ✔ Procurement Transformation that has stalled or lost momentum ✔ A leadership or performance gap that needs an Interim CPO / Interim Executive ✔ Supply Chain Risk you have been meaning to address but never quite get to ✔Digital Procurement & AI Enablement, if you are wondering where to start or how to separate hype from real value No pitch deck, no sales call disguised as a meeting. Just people talking Procurement. I will be in Georgia and South Carolina July 15 to 28. Send me a message, let’s find a time.

Stammdaten im Einkauf

Stammdaten im Einkauf: KI-Agenten laufen nicht? Probleme bei Lieferkettentransparenz? Datenprojekte dauern Monate? Das muss nicht sein. In den letzten Beiträgen haben wir gezeigt, warum saubere Stammdaten im Einkauf die Grundlage sind für: 🔹erfolgreiche KI-Initiativen 🔹resiliente Lieferketten 🔹Transparenz & belastbare Entscheidungen Jetzt geht es um den nächsten Schritt. Vom Erkennen zum Handeln. Stammdaten im Einkauf ist aktuell Priorität in vielen Unternehmen Mit Match & Clean verfolgen wir einen pragmatischen Ansatz. Schnelle Ergebnisse statt langwieriger Projekte. So starten wir gemeinsam: 1️⃣ Erstgespräch zu Ihren Herausforderungen 2️⃣ Demo auf Basis Ihrer Stammdaten 3️⃣ Analyse, Bereinigung und Aufbereitung 4️⃣ Gemeinsame Bewertung der Ergebnisse 5️⃣ Integration in Ihr ERP, TMS oder als Standalone-Lösung Hinter Match&Clean steht eine praxiserprobte SaaS-Lösung, die bereits erfolgreich im Supply-Chain-Umfeld eingesetzt wird. Sie standardisiert, bereinigt und ergänzt Lieferanten- und Lokationsdaten KI-gestützt und schafft damit die Grundlage für belastbare Prozesse, transparente Lieferketten und erfolgreiche Automatisierung. 🚀 Mehrwert sehen Sie nicht erst nach Monaten, sondern bereits nach den ersten Analysen. Welches Potenzial steckt in Ihren Lieferanten- und Lokationsdaten? Sprechen Sie uns an. Gerne zeigen wir Ihnen anhand Ihrer eigenen Daten, wie sich Transparenz, Datenqualität und Automatisierung messbar verbessern lassen targetP evolving procurement. Über 30 digitale Einkaufsprojekte und gebündelt mehr als 80 Jahre Einkaufserfahrung sprechen für sich. Wir machen Lieferketten widerstandsfähig, schaffen KI-Grundlagen und steigern den Ergebnisbeitrag.

Procurement AI Cost Shock

Procurement AI Cost Shock

🚨 Procurement Is Not Exempt From the AI Cost Shock Procurement and supply chain are not exempt from the AI cost shock. Procurement is about cost management, and rising AI costs need to be professionally managed, too. Urgently! Most loud AI billing comes from software engineering. It is tempting for procurement leaders to assume this is someone else’s problem. It is not. The upside is real. Walmart’s work with the negotiation platform Pactum, as reported in a 2022 Harvard Business Review article and since expanded, is one of the better verified examples in procurement. Walmart used an AI chatbot to negotiate terms with tail-end suppliers, the long list too numerous for human buyers to handle individually. In the original Canadian pilot, the system closed agreements with 64 percent of the 100 suppliers invited, against a 20 percent target, and extended payment terms by 35 days. As the program expanded to the US, Chile, and South Africa, the close rate reached 68 percent. That is agentic AI doing in days what human buyers could not do at all. And costs have increased. ⚠️ The risk side deserves equal attention. In January 2026, supplier data firm Apexanalytix published a report titled Procurement AI has a Hallucination Problem. Its argument: most procurement organizations run AI on supplier data that is fragmented, duplicated, and often outdated. When AI reasons over records like this, it infers and guesses rather than stopping to ask. The output looks confident. It is not necessarily correct, and you paid lots of money for no or poor results! That matters more in procurement than most back-office work. A sourcing agent recommending a supplier from stale financial data, or an onboarding agent approving a vendor against an outdated sanctions list, can create exposure that surfaces months later in a stockout or compliance finding. Deloitte’s 2025 Global CPO Survey found 94 percent of procurement executives use generative AI weekly. Separate tracking puts real, governed, full-scale deployment at closer to 4 percent. That gap is where the token bill and data risk first surface. Do: ✅set a hard usage cap before the first agent goes live. ✅Clean supplier data first. Start with contained, low-risk spend. ✅Measure cost per task from week one. ✅Scope context deliberately. Keep a human in the loop for payment or contract terms. Do not: ❌roll out agentic AI tenant-wide before a contained pilot. ❌Let leaderboards reward token volume over correct outcomes. ❌ Point a frontier model at routine tasks a cheap model handles. ❌Trust a recommendation without checking the data behind it. ❌Assume a falling token price means a falling bill. It’s about time that procurement organizations ramp up capabilities to manage AI costs and contracts. It’s a totally different animal than buying SaaS solutions targetP evolving procurement. More than 35 digitalization projects in Procurement speak for themselves. So do decades of Procurement experience

en_USEnglish
About the company:
Joint Venture Truck OEMs
(Germany & Sweden)
Development Hydrogen fuel cell systems
approx. 500Employees, strong growth
GlobalTechnologyInnovator

Case Study

Industry: Automotive

Area: Organisation

Land: Deutschland & USA

Duration: 12 Months

Starting Point / Assignment

  • approx. EUR 400 million Procurement spend p.a. (rapidly increasing)
  • Independent joint venture between two large truck manufacturers
  • Start of series production in 2027 and development of the North American market with local production requires far-reaching development and expansion of Procurement, particularly regarding a global organization (skills, capacities, x-functional collaboration) and digitalization

Objectives

  • Creating transparency about the maturity level of the Procurement function
  • Prioritized action plan to gradually increase the maturity level regarding competencies, x-functional cooperation, productivity/efficiency, digitalization, etc.
  • Development of target organization model (2023, 2027, 2030) for production and non-production materials Procurement incl. all role descriptions and necessary capacity (FTE sizing)
  • Detailed transformation plan for the global Procurement organization aligned with the milestones "Start of series production" and "Market entry & local production North America“
  • Review of Procurement’s digital strategy and projects including future recommendations

Approach

  • Comprehensive maturity analysis of Procurement (targetP! method) with a focus on organization and digitalization based on personal interviews (all Procurement staff and top stakeholders) as well as in-depth document and data analysis (strategies, guidelines, process descriptions, digitalization initiatives, standards for category & supplier management, order & invoice volumes, etc.).
  • S/T/O analysis to determine the actual capacity utilization of all Procurement employees as part of individual interviews
  • Workshops/interviews with IT & Procurement on the Procurement system landscape and digital strategy

Results / „Deliverables“

  • Detailed maturity assessment report on Procurement (production and non-production materials) including prioritized actions and quick wins
  • Procurement digital strategy benchmark against best practices with specific recommendations for actions, risk analysis, and quick wins
  • Transparency regarding the actual use of capacity in Procurement, gap analysis of the respective profiles and stakeholder expectations
  • Role-based target Procurement organization with a step-by-step development plan (staffing, development, reallocation)
  • Tailor-made role descriptions for use in subsequent recruiting measures
About the company:
Joint Venture Truck OEMs
(Germany & Sweden)
Development Hydrogen fuel cell systems
approx. 500Employees, strong growth
GlobalTechnologyInnovator

Case Study

Industry: Automotive

Area: Organisation

Land: Deutschland & USA

Duration: 12 Months

Starting Point / Assignment

  • approx. EUR 400 million Procurement spend p.a. (rapidly increasing)
  • Independent joint venture between two large truck manufacturers
  • Start of series production in 2027 and development of the North American market with local production requires far-reaching development and expansion of Procurement, particularly regarding a global organization (skills, capacities, x-functional collaboration) and digitalization

Objectives

  • Creating transparency about the maturity level of the Procurement function
  • Prioritized action plan to gradually increase the maturity level regarding competencies, x-functional cooperation, productivity/efficiency, digitalization, etc.
  • Development of target organization model (2023, 2027, 2030) for production and non-production materials Procurement incl. all role descriptions and necessary capacity (FTE sizing)
  • Detailed transformation plan for the global Procurement organization aligned with the milestones "Start of series production" and "Market entry & local production North America“
  • Review of Procurement’s digital strategy and projects including future recommendations

Approach

  • Comprehensive maturity analysis of Procurement (targetP! method) with a focus on organization and digitalization based on personal interviews (all Procurement staff and top stakeholders) as well as in-depth document and data analysis (strategies, guidelines, process descriptions, digitalization initiatives, standards for category & supplier management, order & invoice volumes, etc.).
  • S/T/O analysis to determine the actual capacity utilization of all Procurement employees as part of individual interviews
  • Workshops/interviews with IT & Procurement on the Procurement system landscape and digital strategy

Results / „Deliverables“

  • Detailed maturity assessment report on Procurement (production and non-production materials) including prioritized actions and quick wins
  • Procurement digital strategy benchmark against best practices with specific recommendations for actions, risk analysis, and quick wins
  • Transparency regarding the actual use of capacity in Procurement, gap analysis of the respective profiles and stakeholder expectations
  • Role-based target Procurement organization with a step-by-step development plan (staffing, development, reallocation)
  • Tailor-made role descriptions for use in subsequent recruiting measures
About the company:
Family Owned Business with international Footprint
Family Owned Business with international Footprint
approx. 500 Mio.Turnover
approx. 3.000 Employees
Technology & Market Leaderin Harvesting Equipment

Case Study

Industry: Agricultural Machines

Area: Transformation

Country: Germany

Duration: ~ 18 Months

Starting Point / Assignment

  • approx. 200 million Procurement volume
  • Sole focus on operational processes (clerical function)
  • Strong focus on German plants, not prepared for internationalization and cooperation, despite of having operating units in the USA and China
  • Strong growth in turnover and increased internationalization
  • Procurement’s priority: Supply security (“keep the plants running”)
  • Digitalization not actively driven

Objectives

  • Create an understanding of Procurement’s maturity level
  • Identify potential (e.g., value contribution, efficiency, compliance), through more professional category & supplier management and digital support
  • Elaborate on alternative measures to develop Procurement and create an action plan, particularly concerning process improvements
  • If necessary, determine and argue capacity requirements
  • Optimize structures to prepare for growth and improved resource utilization

Approach

  • Comprehensive maturity analysis of Procurement (targetP! method) with a focus on organization and operational improvements (personal interviews with Procurement staff and top stakeholders) as well as in-depth document and data analysis (strategies, guidelines, process descriptions, digitalization initiatives, etc.)
  • Development of a holistic transformation plan and target organization model including roles and responsibilities, stakeholder integration, etc.
  • Early involvement of employees "future conferences to build my organization“
  • Joint creation of a practicable category structure, a Procurement Vision & Strategy


Results / „Deliverables“

  • First-time definition of a Procurement strategy with aligned objectives
  • Capacity optimization through targeted personnel expansion
  • Optimized organizational model and a more rigid category structure established
  • First system reviews with digital solution providers based on a digital action plan and precise requirements
  • Design of a customized multi-year training program for all roles
  • Implementation of Category Management training with pilots
  • Development and implementation of Procurement processes
About the company:
Family Owned Business with international Footprint
Family Owned Business with international Footprint
approx. 500 Mio.Turnover
approx. 3.000 Employees
Technology & Market Leaderin Harvesting Equipment

Case Study

Industry: Agricultural Machines

Area: Transformation

Country: Germany

Duration: ~ 18 Months

Starting Point / Assignment

  • approx. 200 million Procurement volume
  • Sole focus on operational processes (clerical function)
  • Strong focus on German plants, not prepared for internationalization and cooperation, despite of having operating units in the USA and China
  • Strong growth in turnover and increased internationalization
  • Procurement’s priority: Supply security (“keep the plants running”)
  • Digitalization not actively driven

Objectives

  • Create an understanding of Procurement’s maturity level
  • Identify potential (e.g., value contribution, efficiency, compliance), through more professional category & supplier management and digital support
  • Elaborate on alternative measures to develop Procurement and create an action plan, particularly concerning process improvements
  • If necessary, determine and argue capacity requirements
  • Optimize structures to prepare for growth and improved resource utilization

Approach

  • Comprehensive maturity analysis of Procurement (targetP! method) with a focus on organization and operational improvements (personal interviews with Procurement staff and top stakeholders) as well as in-depth document and data analysis (strategies, guidelines, process descriptions, digitalization initiatives, etc.)
  • Development of a holistic transformation plan and target organization model including roles and responsibilities, stakeholder integration, etc.
  • Early involvement of employees "future conferences to build my organization“
  • Joint creation of a practicable category structure, a Procurement Vision & Strategy


Results / „Deliverables“

  • First-time definition of a Procurement strategy with aligned objectives
  • Capacity optimization through targeted personnel expansion
  • Optimized organizational model and a more rigid category structure established
  • First system reviews with digital solution providers based on a digital action plan and precise requirements
  • Design of a customized multi-year training program for all roles
  • Implementation of Category Management training with pilots
  • Development and implementation of Procurement processes
About the company:
Leading Healthcare Provider
High reputation (Top rated Medical Care)
Site: approx. 825 Mio. Turnover
approx. 1.700employees
> 80.000 Patienten/Jahr

Case Study

Industry: Health Care/Clinic

Bereich: Interim & Entwicklung

Country: Germany

Duration: 6 Months

Starting Point / Assignment

  • approx. EUR 60 million spend p.a., complex spend structure
  • Procurement with a strong focus on processing and operational processes, no systematic spending management
  • Significant operational problems in day-to-day business led to high costs
  • Very insecure, demotivated team due to degrading treatment and extreme micromanagement by the previous Procurement Manager
  • Non-existent digitalization of core processes and tasks
  • Extensive, sometimes paralyzing bureaucracy in general and when approving requirements such as Requisitions, Purchase Orders and Contracts
  • Lack of discipline and ethics among sales reps (back-door selling, etc.)
  • Low reputation within the hospital, especially among chief physicians

Objectives

  • Main objective: Stabilization and reactivation of a highly frustrated team
  • Stabilization of day-to-day business, also due to above-average absences
  • Better distribution of the workload among the team members
  • Creating an understanding of the actual maturity level of Procurement, identifying potential (e.g., value contribution, efficiency, compliance)
  • Elaborating alternative measures to develop Procurement, and create an action plan, particularly concerning process simplifications (approvals of Requisitions, Purchase Orders, Contracts)
  • Improving customer service quality and interaction with internal customers

Approach

  • Comprehensive maturity analysis of Procurement involving stakeholders
  • Creation and coordination of a holistic development plan
  • Open door policy and individual meetings several times a week
  • Regular visits to the hospital wards to understand the needs and build trust
  • Frequent exchange with internal customers (regular personal exchange, participatory approach: Involvement of all employees, e.g. we
  • Weekly team meetings to discuss issues, improvement ideas, and solutions to ensure full commitment and involvement in improvement projects
  • Strong involvement in day-to-day business (negotiations, sourcing)
  • Process analyses, in particular, SAP optimization options & approvals

Results / „Deliverables“

  • Team stabilized, motivation increased, absences and absenteeism reduced (CEO quote: "You calmed people down very quickly with professional empathy and got them behind you")
  • First-time definition of a Procurement strategy with agreed upon targets
  • Regular coordination with internal customers (Chief physician quote: "we talk to each other now, things run faster, we finally feel well looked after")
  • Approval and implementation of moderate staff expansion with restructuring of work areas and balancing of workload
  • Redesign of framework agreements with improved commercial conditions
  • Complete processing of unfinished order processes (backlog)
  • Simplification and definition of core Procurement processes;
  • Addition of new SAP functionalities to drive automation & workload reduction
About the company:
Leading Healthcare Provider
High reputation (Top rated Medical Care)
Site: approx. 825 Mio. Turnover
approx. 1.700employees
> 80.000 Patienten/Jahr

Case Study

Industry: Health Care/Clinic

Bereich: Interim & Entwicklung

Country: Germany

Duration: 6 Months

Starting Point / Assignment

  • approx. EUR 60 million spend p.a., complex spend structure
  • Procurement with a strong focus on processing and operational processes, no systematic spending management
  • Significant operational problems in day-to-day business led to high costs
  • Very insecure, demotivated team due to degrading treatment and extreme micromanagement by the previous Procurement Manager
  • Non-existent digitalization of core processes and tasks
  • Extensive, sometimes paralyzing bureaucracy in general and when approving requirements such as Requisitions, Purchase Orders and Contracts
  • Lack of discipline and ethics among sales reps (back-door selling, etc.)
  • Low reputation within the hospital, especially among chief physicians

Objectives

  • Main objective: Stabilization and reactivation of a highly frustrated team
  • Stabilization of day-to-day business, also due to above-average absences
  • Better distribution of the workload among the team members
  • Creating an understanding of the actual maturity level of Procurement, identifying potential (e.g., value contribution, efficiency, compliance)
  • Elaborating alternative measures to develop Procurement, and create an action plan, particularly concerning process simplifications (approvals of Requisitions, Purchase Orders, Contracts)
  • Improving customer service quality and interaction with internal customers

Approach

  • Comprehensive maturity analysis of Procurement involving stakeholders
  • Creation and coordination of a holistic development plan
  • Open door policy and individual meetings several times a week
  • Regular visits to the hospital wards to understand the needs and build trust
  • Frequent exchange with internal customers (regular personal exchange, participatory approach: Involvement of all employees, e.g. we
  • Weekly team meetings to discuss issues, improvement ideas, and solutions to ensure full commitment and involvement in improvement projects
  • Strong involvement in day-to-day business (negotiations, sourcing)
  • Process analyses, in particular, SAP optimization options & approvals

Results / „Deliverables“

  • Team stabilized, motivation increased, absences and absenteeism reduced (CEO quote: "You calmed people down very quickly with professional empathy and got them behind you")
  • First-time definition of a Procurement strategy with agreed upon targets
  • Regular coordination with internal customers (Chief physician quote: "we talk to each other now, things run faster, we finally feel well looked after")
  • Approval and implementation of moderate staff expansion with restructuring of work areas and balancing of workload
  • Redesign of framework agreements with improved commercial conditions
  • Complete processing of unfinished order processes (backlog)
  • Simplification and definition of core Procurement processes;
  • Addition of new SAP functionalities to drive automation & workload reduction
About the company:
Highly renowned Qatari company
approx. 825 mn.Turnover
approx. 3.500 Employees
Regional Market Leader
Shipping, Maritime Logistik & Services

Case Study

Industrie: Reederei & Maritim

Bereich: Organisation & Interim

Country: Qatar

Duration: ~ 12 Months

Starting Point / Assignment

  • approx. EUR 300 million Procurement spend p.a.
  • Procurement with a strong focus on processing and operational processes, no systematic spending management
  • Significant operational problems in day-to-day business led to high costs for troubleshooting, escalations, and internal conflicts with stakeholders
  • Low acceptance and appreciation of Procurement and high political pressure despite excellent company results
  • Long-term vacancy in Procurement leadership impacts performance, customer satisfaction, and insecurity and leading to high fluctuation on buyer level
  • Digitalization of core processes and tasks only marginally developed

Objectives

  • Create an understanding of the true maturity level of Procurement and gain buy-in from the Executive Board
  • Identify potential (e.g., value contribution, efficiency, compliance), through more professional category & supplier management and automation
  • Elaborate on alternative measures to develop Procurement and create an action plan, particularly concerning process simplifications
  • Improve strategic and operational reporting for the CFO
  • Implement organizational and structural optimization to improve service quality
  • After two months: additional Role as VP Ad Interim due to the dismissal of the Head of Procurement

Approach

  • Comprehensive maturity analysis of Procurement involving stakeholders
  • Creation and coordination of a holistic transformation plan with staff adjustments, digitalization, and skills requirements
  • Development of a target organization model (category management) with role descriptions, responsibilities and recruiting support
  • Highly participative approach with intensive involvement of all employees, e.g., as part of "future conferences" (for the first time in the company) and expert teams with topic champions
  • Further development of Procurement and sourcing governance, e.g., tailored Category Structure, Procurement Vision & Procurement strategy and policies

Results / „Deliverables“

  • First-time definition of a Procurement strategy with aligned objectives
  • Approval and implementation of moderate staff expansion and allocation and expansion of required skills through comprehensive training plans
  • Start of digitalization projects based on a digital action plan (Supplier Portal)
  • Implementation of a Category Management approach and process and execution of 10 category pilots to identify additional value contribution
  • Development and implementation of comprehensive Supplier Management involving a newly designed supplier qualification process (Supplier Portal)
  • Implementation of a Procurement guideline & process manual and creation of comprehensive Procurement reporting with PowerBI
  • 10-month Interim Management and stabilization of the organization
About the company:
Highly renowned Qatari company
approx. 825 mn.Turnover
approx. 3.500 Employees
Regional Market Leader
Shipping, Maritime Logistik & Services

Case Study

Industrie: Reederei & Maritim

Bereich: Organisation & Interim

Country: Qatar

Duration: ~ 12 Months

Starting Point / Assignment

  • approx. EUR 300 million Procurement spend p.a.
  • Procurement with a strong focus on processing and operational processes, no systematic spending management
  • Significant operational problems in day-to-day business led to high costs for troubleshooting, escalations, and internal conflicts with stakeholders
  • Low acceptance and appreciation of Procurement and high political pressure despite excellent company results
  • Long-term vacancy in Procurement leadership impacts performance, customer satisfaction, and insecurity and leading to high fluctuation on buyer level
  • Digitalization of core processes and tasks only marginally developed

Objectives

  • Create an understanding of the true maturity level of Procurement and gain buy-in from the Executive Board
  • Identify potential (e.g., value contribution, efficiency, compliance), through more professional category & supplier management and automation
  • Elaborate on alternative measures to develop Procurement and create an action plan, particularly concerning process simplifications
  • Improve strategic and operational reporting for the CFO
  • Implement organizational and structural optimization to improve service quality
  • After two months: additional Role as VP Ad Interim due to the dismissal of the Head of Procurement

Approach

  • Comprehensive maturity analysis of Procurement involving stakeholders
  • Creation and coordination of a holistic transformation plan with staff adjustments, digitalization, and skills requirements
  • Development of a target organization model (category management) with role descriptions, responsibilities and recruiting support
  • Highly participative approach with intensive involvement of all employees, e.g., as part of "future conferences" (for the first time in the company) and expert teams with topic champions
  • Further development of Procurement and sourcing governance, e.g., tailored Category Structure, Procurement Vision & Procurement strategy and policies

Results / „Deliverables“

  • First-time definition of a Procurement strategy with aligned objectives
  • Approval and implementation of moderate staff expansion and allocation and expansion of required skills through comprehensive training plans
  • Start of digitalization projects based on a digital action plan (Supplier Portal)
  • Implementation of a Category Management approach and process and execution of 10 category pilots to identify additional value contribution
  • Development and implementation of comprehensive Supplier Management involving a newly designed supplier qualification process (Supplier Portal)
  • Implementation of a Procurement guideline & process manual and creation of comprehensive Procurement reporting with PowerBI
  • 10-month Interim Management and stabilization of the organization